About us

E-mpower.IT offer almost 20 year’s experience in the IT Support industry. Based in Burgess Hill, West Sussex, we’re the specialists in IT help and support for small to medium businesses and ‘start-ups’ in Sussex and the South East. Our focus is on customer service and providing cost effective IT solutions. If you are looking for IT support and guidance at a price to suit your budget, look no further.

We believe in:

◾Listening to your needs and requirements
◾Offering a full spectrum of quality IT services and products to suit you
◾Providing rapid response IT support and solutions coupled with strategic planning
◾Speaking to you in English, as opposed to ‘techie speak’

Our philosophy is Absolute Service™ – if IT is a hassle and takes up too much of your time or you simply need IT Support, e-mpower.IT can help. Services include: installing software to sourcing hardware, help with choosing a suitable antivirus product for your business, to providing on-going support including help with backup and disaster recovery. There is also a range of bespoke IT Support packages available. Speak to one of the leading IT Support specialists in West Sussex, so you can get on with what you’re best at – running your business.

Great Service?

E-mpower.IT pride ourselves in offering a very high standard of customer service, in-fact we often say that first and foremost, we are in the customer service industry, it’s not just about fixing the job but offering the sort of customer service you would want and expect from an IT Support provider.

However, even if we think we’re great, it’s always best to hear what our clients say. That’s why in April 2017 we conducted a feedback survey with our clients, focusing a proportion of the questions on service levels.

The results showed that e-mpower.IT scored well in key areas, which we believe are paramount to a client or potential client when working/choosing an IT Supporting provider. Key results were:

  • Speed of service – 93% were very satisfied or extremely satisfied
  • Ability of e-mpower.IT to define and understand your needs clearly – Over 96% were very satisfied or extremely satisfied
  • Friendliness and courteousness of e-mpower.IT staff – 100% advised very satisfied or extremely satisfied
  • Rate how satisfied you are overall with e-mpower.IT – 100% rated very satisfied or extremely satisfied

For more details, refer to our pie chart results below:

 

 

Sponsorship

In April 2017, e-mpower.IT became the proud sponsors of Burgess Hill Rugby Football Club. Jaffer Lokhandvala announced ‘I am delighted that we have been able to sponsor a local Club and hope this will be the start of a long-term relationship.” For more information on this story read on

If you would like to benefit from IT Support with a focus on excellent customer service, contact us on: 01444 250404, sales@e-mpower.it

Contact us today 01444 250 404 / sales@e-mpower.IT

Some of our Partners

Copyright ©
2016
Nominet
centralnic
parallels
cpanel
Microsoft
Hewlett Packard
Dell
Intel
Sophos
Draytek

E-mpower.IT Ltd – A limited company registered in England and Wales, No. 07272224 Registered Office: Suite J, KBF House, 55 Victoria Road, Burgess Hill, West Sussex, RH15 9LH

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