Select School Travel, Burgess Hill
When Select School Travel approached e-mpower.IT in 2015 they were about to embark on an ambitious growth plan which would necessitate a rapid increase in staff numbers and the associated IT infrastructure.
During e-mpower.IT’s discussions with the directors of Select School Travel, it became clear that the existing IT infrastructure was no longer fit for purpose. It was agreed that their existing IT systems would be the weak link in the achievement of their growth plans. Of particular note were the slow performing Windows Vista-based PC’s, coupled to an ageing Server with what was at best, an ad‐hoc and unreliable backup regime.
E-mpower.IT conducted a full systems audit which immediately identified a heavy reliance on locally stored documents with no coherent backup solution, while the email platform was provided by a legacy system which was no longer supported by Microsoft. The IT network by today’s standards was running on a slow 10/100mb backbone.
The audit gave rise to a proposal from e-mpower.IT to migrate the current server-based setup across to a Windows 2012 Essentials Server domain with a full image based backup solution. The desktop pcs and laptops would be replaced with new units running Windows 7 64 bit, taking full advantage of the increased RAM available to these machines. As part of the solution, e-mpower.IT recommended that the email service would be migrated to Hosted Exchange – a cloud based messaging platform designed specifically for business as a low maintenance yet cost effective solution. In addition it is particularly useful for a mobile workforce as well as providing ‘working from home’ capability.
As a Dell Premium Partner, e-mpower.IT sourced and installed a Dell PowerEdge server together with Dell all-in-one workstations and Lenovo laptops to form the basis of a reliable, cost effective, IT infrastructure. Upgrading the network to Gigabit speed and migrating to our Cloud based Hosted Exchange email system ensured there was flexibility and capacity to allow for rapid expansion. A robust image based data backup solution rounded off the package, ensuring systems and data were protected against possible loss/failure.
In conclusion, the improvements were implemented and the revised IT infrastructure has been instrumental in allowing Select School Travel to grow from four staff to in excess of twenty staff, with a similarly impressive increase in both turnover and client numbers in a very short space of time. E-mpower.IT continue to provide advice and act as a sounding board for the management team, as well as providing day-to-day technical support to ensure the systems are kept in tip top condition and to give Select School Travel the confidence to continue developing their business into the future.
“Since our launch in April 2015, e-mpower.IT have been an extension of our team – going above and beyond to help us maximise the efficiency of Select. The longevity of our relationship has continued to strengthen since upgrading our system, and long may it continue!”
“I run a small business and have been with working with e-mpower.IT for over 10 years. During that period we have made a huge amount of changes to the way our IT works.
E-mpower.it have always offered reliable IT support when needed whether it be on a daily, monthly or yearly basis. They offer guidance relevant to my business, including whenever I have had questions on the future in terms of IT.
I would have no hesitation in recommending them to another business”.
“As a business start-up it was imperative that we engaged with a reliable and proactive IT company. Having worked with e-mpower.it previously, we were fully aware of their customer focused attitude, this allowed us to discuss our requirements and implement our needs for the business on schedule and with full support available at any time. We have had numerous discussion with all of the staff at e-mpower.it and find them all to be courteous, knowledgeable and very communicable.
As the business moves forward we look forward to working with e-mpower.it for many years.”
Trying to get things done, achieved and ticked off your ‘To Do List’ for me as the owner/director of Paella Fella is always challenging. I always feel that my role is to make the working life of my team easy so they can get on with their work unhindered and hit our growth targets and objectives. As a dynamic and growing event catering company, e-mpower.IT have been instrumental in planning, constructing and supporting an IT environment for us that does just that. We have a good working relationship whereby we talk earnestly about our plans and problems and challenges, and the e-mpower.IT Team listen carefully, before coming back to us with properly deliberated solutions for Paella Fella.
You also have to consider how reliant we are nowadays on our IT and infrastructure to make sure our business runs smoothly. One small hiccup, a little glitch somewhere can automatically increase the heart rate and stress levels, because it distracts you from getting the job done.
Well, I have to say that e-mpower.IT solves that one for us, too. They have always been quick and thorough in responding and resolving issues when they arise. Taking the stress away and allowing us to get on is a massive plus for me and my team. It’s as much about the service as it is the solution.
I am grateful to the e-mpower.IT team for providing both and look forward to continuing and developing a good working relationship.