Domains:

Whether you need to buy, manage or transfer your domains, E-mpower.IT have the knowledge and experience to provide a seamless experience.

Terms & Conditions

Before registering a domain name ending in .UK, please ensure you have read the Nominet Registrant Terms & Conditions and are familiar with our Chart of Fees

Customer Service:

Please contact E-mpower.IT Ltd using one of the contact methods below, outside of office hours please email us at support@e-mpower.it . We will to respond to all points of contact within 1 business day and aim to resolve any issues you have within 5 business days.

Contact Details: Office Address: Suite J KBF House 55 Victoria Road Burgess Hill West Sussex RH15 9LH

e: support@e-mpower.it t: 01444-250404 f: 01444 250405

Domain Name System (DNS)

E-mpower.IT Ltd maintains its own DNS servers. When you register or re-register a domain name through us, the DNS hosting service to support your domain name is provided free of charge, which includes modifications to the domain name records as required.

Abuse:

If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at support@e-mpower.it with as much detail about the abuse. We will investigate your complaint immediately.

Complaints:

If you wish to make a complaint in relation to the management of your domain name by E-mpower.IT Ltd, please submit an email to us at complaints@e-mpower.it including as much detail about the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

If you’re not happy with the initial outcome of your complaint and its resolution regarding your .uk domain name, please feel free to escalate your issue to Nominet (the .uk registry) here: https://www.nominet.uk/complaints/re

Key Terms of the Contract

T&C’s for .UK registrants including Nominets domain name registration T&C’s: https://www.nominet.uk/domain-registration-tandc

Renewal, Expiry & Transfers

Renewal:

• All domains are renewed on an annual basis unless otherwise stated.

E-mpower.IT will:

• send out invoices 60 days prior to your domain name expiring.

• The invoice will be sent to the email address on the account

• it is the registrants responsibility to make sure their contact details are up to date.

• Renewal of a domain name implies that you agree with the registrant terms & conditions (see above) current at the time of renewal.

• If you do not wish to renew a domain please make sure you contact us a minimum of 35 days before your domain expires by emailing sales@e-mpower.it.

• Unless requests to the contrary are received, all domains are renewed automatically approximately 30 days before the domain name expires.

Expiry:

If you request that you no longer wish to have your domain name renewed by us, it will be left to expire and all services provided regarding that domain name will be suspended.

• Your domain name will then go into a 30 day protected period

• after 30 days your domain will be suspended by Nominet and it will go into a 60 day grace period. If you change your mind and still wanted to retain your domain name, you still can and at the original renewal price. This must be requested by email before the 80th day after your domain has expired,

• after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar by Nominet. E-mpower.IT will not guarantee the renewal of a domain name after this happens.

Transfers:

If you no longer wish to carry on with your contract with E-mpower.IT, please email us at sales@e-mpower.it no less than 30 days before your services are due to be renewed.

• E-mpower.IT will not charge you for transferring a domain(s) away to another registrar’s tag.

• The customer acknowledges that termination of the agreement for any reason will result in E-mpower.IT ceasing to provide the associated services, with the consequences that flow from such cessation, including (but not limited to), the domain name services, deletion of data e.g. hosting account(s) and mail boxes.

Contact us today 01444 250 404 / sales@e-mpower.IT

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