Office Support

Office Support from E-mpower is our low cost option for contracted IT support. It provides priority on-demand support when you need it most.

Whether you are in a company or a one-man business, have you ever been in a position where you are working to a tight deadline and need to put a document together for an important meeting only for the pc to lock up at the last minute? What do you do? How do you get the problem resolved?

So who do you call? Hopefully someone you can trust, who is not trying to sell you something you don’t need, or talk to you in terms you don’t understand, and above all someone who knows their stuff.

E-mpower IT have built up a reputation for top class service delivered by friendly, down-to-earth engineers who know their stuff. They understand the time pressures businesses operate under and will make every attempt to get you going again in the shortest possible time.

With Office Support help is never very far away – the world of broadband internet connections has transformed the way IT support is delivered – in most cases an engineer can ‘dial-in’ to the problem system from a remote location and get it sorted there and then. Only very rarely are on-site visits required nowadays.

What is included with Office Support?

Office Support is a combination of elements that provide you the client with the assurance that you have an ‘outsourced IT department’ at your command.

With that confidence behind you, you can get on doing what you do best without having to worry about the headache of managing your IT as well.

  • At the start of your contract, an engineer will visit your premises and carry out a full systems audit and enable all your pcs/servers with remote access capability.
  • Provide you with an easy to comprehend report on the strengths and weaknesses of your IT system with suggestions for development over the coming year.
  • Quarterly review meetings to discuss issues covered in the previous quarter, and actions required over the coming quarter.
  • A personal friendly relationship with your account manager/service support specialist who will endeavour to get to know you and your site, and the individuals that work there, so that we can better operate as part of your team.
  • Fast response Help Desk support to either answer your IT questions or to ‘dial-in’ to solve your problem.