We needed to upgrade our IT systems to coincide with our office move and quickly found that our previous supplier was not able to meet our requirements in the manner we needed. After previously having had some contact with E-mpower we asked them to quote for our requirements – we were impressed with the speed of their reaction and the way in which they formed a thorough understanding of our needs both in the short term and for the future. Due to unforeseen circumstances we had to change the previously agreed implementation date – E-mpower were very accommodating with everything up and running from day one. Their ongoing service is probably the best we have encountered in IT support, and we’re on first name terms with all their staff. We have no hesitation in recommending them to others.
We had reached a point with our existing IT provider whereby they could no longer support the needs of our growing business and the approaching introduction of GDPR meant that we were left with no option to consider other providers to ensure our systems were up to scratch. Our system had been tied up in knots and we were nervous to embark on what we imagined would be a nightmare for any new IT provider. We met with a number of IT providers as we wanted to work with a provider for the long term. We were looking for a Company who reflected our own business by providing a consultative service and who effectively would operate as our "IT department" catering to our team's differing levels of IT savviness. E-mpower IT came highly recommended (and were nice and local!) so we met with them to discuss our current needs and future plans. Jaffer and Ian immediately put us at ease by listening to what we were looking for as a business, spoke through our options with us in a straightforward, non-techy and friendly manner. They made recommendations for improvements but were at no point salesy or pushy. We knew straight away that we'd found the Provider that we wanted to work with!They instantly got to work untangling the mess that was our IT set-up. We opted for a complete overhaul and E-mpower IT installed and upgraded our hardware and operating systems and set up our local network (amongst many other things, I'm sure!). The "go live" day went without hitch and we had minimal down-time as the leg work had been completed at their offices. At no point did we have any concerns that things weren’t in hand! No questions we asked were considered silly or stupid and the answers given were always in a language we could understand!!!We decided on a support package with E-mpower IT which has been invaluable to us since day one. Any tiny query or issue we have is promptly sorted by one of the team. Even when we think we have a complex issue, they make the resolution so effortless that we’re able to continue as normal within minutes. We have developed a great working relationship with the E-mpower IT guys and they truly feel like an extension of our business. The impact E-mpower IT’s service to our business has been huge. We are able to operate smoothly with zero IT grumbles! Productivity has increased and our business is firmly planted in the 21st century. They have facilitated our growth and continue to support us with changes in our business.Since deciding to work with E-mpower IT in May 2018, we have not looked back. We only wish we had started working with them sooner! I do not hesitate in recommending them to anyone who will listen! If you are looking for an IT Provider who are so much more than just “IT guys”, who will listen to your needs, who see the bigger picture instead of a quick sale, who will never make you feel silly for asking a question and who make IT solutions so straightforward that even the least IT savvy “get it”, then E-mpower IT are the provider you need.Thank you, Jaffer, Ian and Barry – we honestly don’t know how we coped without you!
Fantastic Company - we moved to E-mpower at the start of the year after a number of years with another company. The difference in service is staggering and nothing is too much trouble. We look forward to working with you guys for many years to come!
Here you will find IT with a “human face”, highly professional people who help with all aspects of IT. E-mpower have been looking after us for over 10 years with our UK/USA business, so it’s way past the time when we should tell everyone what a special enjoyable experience it has been. They manage to blend the urgency of solving problems with a relaxed friendly approach, “computer-speak” is translated into understandable language, problems and solutions are explained with patience and a smile. They are so different and light years better than any of our previous IT gurus.
I have known E-mpower IT since 1999 when they helped me fine tune specifications for a new IT system which helped with a business merger of two businesses allied to the NHS. Working with them was enjoyable.... the team there has the correct meld of friendliness, professionalism and approachability which businesses should be able to expect....and it is excellent at de-mystifying some of the more technical, jargonistic aspects of IT. Latterly, in the sole owner SME sector, I have found no difference in E-mpower's responses......fantastic ( a word which, if checked in the mirror, is virtually always accompanied in its delivery, by a smile!David Thomas
Peter Burholt, Director, Peter Burholt LtdE-mpower.IT has ably supported my consultancy business for over ten years, through both growth and nationalisation. Peter Burholt Ltd advises clients on the development of catering and hospitality services throughout the UK. E-mpower.IT has given practical and focuses advice, and the on-line problem solving service has enabled the consultancy to fully function 24/7.We require professional, up-to-the-minute advice from a trustworthy source. E-mpower.IT provides this and more.I could count on one hand the number of organisations I would recommend to my clients. This has happened with great success. Surely, this is the best accolade to give E-mpower.IT?
The team at E-mpower IT have mastered the art of combining their technical knowledge with the delivery of a friendly, responsive and cost-effective service that has served St Peter & St James Hospice very well since 2007. I would have no hesitation in recommending their IT support services to others.
We retained Empower-IT in 2001, to sort out the chaos caused to our IT systems by a City based firm.This task Empower-IT did in double quick time and thereafter ensured that our systems ran smoothly under their watchful eye. Their customer service was always excellent, I cannot remember ever experiencing any frustrating down time.They went on to build our website, that attracted 250 thousand viewers per month.In 2005 we set up a subsidiary company offering WEEE compliance to our clients. Compliance was IT based and our systems were primarily designed by E-mpower-IT, enabling us to provide a successful compliance service with just 4 staff.During the intervening period E-mpower-IT supported us with a management consultancy and frequently stepped into the breach when we needed outside specialist help on such matters as logistics .Not just a supplier they became a valuable member of our team, during my time as the Director of Lighting Industry Federation and the Chief Executive of Lumicom.Ernest Magog (Retired)
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